Frequently Asked Questions

Everything you need to know about shopping for your little ones at KidsCity.in

How do I choose the right size for my child?

We provide a detailed size chart on every product page based on age and measurements. Since children grow quickly, we generally recommend opting for one size larger if your child is between sizes.

What is your shipping policy and delivery timeline?

We offer free shipping on orders above ₹999. Standard delivery takes 3-5 business days for metro cities and 5-7 business days for the rest of India.

Can I return or exchange an item if it doesn't fit?

Yes, we have a hassle-free 7-day return and exchange policy. Items must be unworn, unwashed, and have all original tags attached to be eligible for a refund or replacement.

Are the fabrics safe for sensitive newborn skin?

Absolutely. At KidsCity.in, we prioritize comfort. Most of our apparel is crafted from 100% organic cotton and uses non-toxic dyes to ensure they are gentle on your baby's skin.

What payment methods do you accept?

We accept all major credit and debit cards, UPI, Net Banking, and popular mobile wallets. Cash on Delivery (COD) is also available for most pin codes across India.

How can I track my order status?

Once your order is dispatched, you will receive a tracking link via email and SMS. You can also track your package directly through the 'My Orders' section on our website.