Returns & Exchanges
At KidsCity.in, we want your little ones to love their new outfits, which is why we offer a hassle-free 7-day return and exchange policy for all unworn items with original tags. Our goal is to ensure every purchase brings a smile to your child's face with the perfect fit and style.
Initiate Request
Visit our Returns Portal or log into your account within 7 days of delivery to select the items you wish to return or exchange.
Quality Check Preparation
Ensure the clothing is unwashed, unworn, and tucked safely into its original packaging with all brand tags and labels intact.
Free Doorstep Pickup
Our courier partner will arrive at your address within 48 hours of your request to collect the package at no additional cost to you.
Refund or Replacement
Once the item passes our quality inspection at the warehouse, we will process your refund to the original payment method or ship your new size immediately.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing